Uganda National Bureau Of Standards

Client Service Charter

UGANDA NATIONAL BUREAU OF STANDARDS CLIENT SERVICE CHARTER, 2022

Vision

“To be a leading standards body and partner in transforming lives and businesses”.

Mission

“To provide standards, measurements and conformity assessment services for industrial competitiveness and sustainable quality of life.”

Core values

	Value	Description
W	Win together	We emphasize collaboration and mutual support to achieve shared goals and success. We encourage teamwork towards a common objective.
A	Accountable	We are being responsible for the actions, decisions, and outcomes to improve service delivery. We operate in an open and transparent manner.
A	Agility	We adapt and respond rapidly to changing circumstances, market conditions, and our customer needs. We are flexible and view change as an opportunity for growth and improvement.
P	Professionalism	We attract, develop and retain a competent, talented and empowered workforce We encourage and reward innovation and creativity. We embrace evidence based and objective decision-making. We are responsive to customers’ needs and stakeholder requirements
I	Integrity	We uphold moral principles reflected in our code of conduct including honesty and transparency We embrace zero tolerance to corruption
I	Innovation	We encourage creativity to provide alternative solutions to problems. We promote introduction of new or improved ideas to drive growth, improvement and competitive advantage.

Customer Value Proposition

We Grow Quality Enterprises.

For further information, please call our toll-free lines: 0800 133 133 / 0800 233 233 or visit our website: www.unbs.go.ug or e-mail: info@unbs.go.ug